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Terms of Service

Effective Date: November 8, 2026

Service: Pluto, a product operated by Formed Skin LLC, a Washington limited liability company

Contact: hello@madewithpluto.com

1. Acceptance of These Terms

Pluto is a product of Formed Skin LLC, a Washington limited liability company ("Formed Skin," "we," "us," or "our"). These Terms of Service ("Terms") form a binding agreement between Formed Skin LLC and the person or business accessing or using the Service ("you" or "Customer").

"Pluto" and "the Service" refer to the software these Terms govern. The contracting party is Formed Skin LLC — Pluto is a product, not a separate company, and it is not a registered trade name of Formed Skin LLC.

You accept these Terms by creating an account, by confirming that you agree when the Service asks you to, by subscribing to a paid plan, or by using the Service. You accept them for yourself and, if applicable, for the business you represent. If you do not have authority to bind that business, or if you do not agree, do not use the Service.

You agree that acceptance may be given electronically and is as enforceable as a signed paper agreement. The current version of these Terms, with its effective date, is published at this address.

These Terms include our Data Processing Agreement, which applies whenever we handle personal information on your behalf (Section 6). Our Privacy Policy explains how we handle information about you.

2. The Service

Pluto is a cloud-based inventory, formulation, and production-management application for makers of formulated goods — including soap, cosmetics, skincare, candles, and fragrance products. The Service helps you record materials and suppliers, build and version formulas, plan and record manufacturing batches, track inventory and costs, record sales orders, quotes and purchase orders, and generate related reports and CSV exports. It includes AI-assisted features, described in Section 7, and optional third-party integrations, described in Section 8.

The Service is provided through a web application. There is no public application programming interface, no mobile application, and no offline version.

The Service is organized into workspaces. Each workspace belongs to one business ("Workspace"). Anyone who meets Section 3 can create an account and a Workspace; the owner of a Workspace can invite other people to join it.

We may add, change, or remove features over time. We will give you reasonable notice before a change that materially reduces core functionality you rely on. If you do not want to keep the Service after that change, you can cancel under Section 4.5.

3. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

You are responsible for: (a) the accuracy of information you provide; (b) keeping your login credentials confidential; (c) all activity under your account or Workspace; and (d) telling us promptly about any unauthorized access. Each person needs their own login; do not share one. Workspace owners are responsible for the members they invite and the permissions they grant.

4. Plans, Billing, and Cancellation

4.1 The Founding-Member Beta

The Service is in beta, and the beta is paid: using it requires a paid plan from the start. People who subscribe during the beta are founding members. We will not charge you unless you choose a plan, agree to its price, and give a payment method.

Founding-member pricing. A founding member's subscription carries the founding discount shown when they subscribe, for as long as that subscription continues without a break. If the subscription is cancelled or otherwise ends, the discount ends with it and does not return on a later subscription. It does not combine with other offers, including annual billing, unless the offer says it does.

What beta means. The Service is still being built. Features may be added, changed, or limited during the beta, and you may come across defects; please tell us when you do. Section 2 still applies to any change that materially reduces core functionality you rely on.

4.2 Plans and Prices

The plans we offer, what each includes, and their current prices are shown on our website and on the billing page in the application. The price that applies to you is the one shown when you subscribe, and it stays in place until it changes under Section 4.8. Prices are in U.S. dollars.

Some features, including the AI Features in Section 7, are included only in some plans. The plan description says which.

4.3 Billing and Automatic Renewal

Paid plans are subscriptions. Your subscription renews automatically at the end of each billing period (monthly, unless you chose a different period when you subscribed) and is charged to your payment method at the start of each new period, until you cancel. By subscribing, you authorize us and our payment processor to charge the price of your plan, plus any applicable tax, at the start of each billing period.

4.4 Free Trials

If we offer a free trial, the offer will say how long it lasts and what the plan costs after it. If you cancel before the trial ends, you will not be charged. If you do not cancel, the subscription starts and is billed when the trial ends.

4.5 Cancellation

You can cancel at any time, from the billing page in Settings or by emailing hello@madewithpluto.com from the email address of the Workspace owner. Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then, and you will not be charged again.

4.6 Refunds

All purchases are non-refundable. The Service is provided digitally and is made available to you as soon as you pay, so fees are charged in advance and are not refunded, in whole or in part, including for an unused part of a billing period, unused seats or features, or an annual plan cancelled early. Cancelling stops the next charge; it does not refund the current one (Section 4.5).

The only exceptions are where applicable law requires a refund, and where we charged you in error (for example, a duplicate charge), in which case we will refund or credit the amount charged in error.

4.7 Changing Plans

You can move to a different plan from the billing page. Before you confirm, the page shows the new price and when the change takes effect.

4.8 Price Changes

We will tell you by email at least 30 days before a price change applies to you. The new price takes effect at the start of your next billing period after that notice. If you do not want to pay it, you can cancel before then.

4.9 Taxes

Prices do not include taxes. You are responsible for sales, use, and similar taxes that apply to your purchase, other than taxes on our income. Where we are required to collect a tax, it is shown on your invoice.

4.10 Failed Payments

If a payment fails, we will tell you and retry it. If an amount that is not in good-faith dispute is more than 15 days overdue, we may suspend access after giving you notice. Suspension for non-payment does not delete your Customer Data, and access is restored once the overdue amount is paid.

4.11 Payment Processing

Payments are processed by Stripe, Inc. Card details go directly to Stripe; we do not store card numbers on our own systems. Stripe's own terms apply to the payment itself.

5. Your Content and Data

5.1 Ownership

You own your data. As between you and Formed Skin LLC, you keep all right, title, and interest in the data, formulas, recipes, supplier information, cost data, images, documents, and other content you or your Workspace members submit to or generate within the Service ("Customer Data"). We claim no ownership over your Customer Data, including your product formulas, which we recognize may be your trade secrets and confidential business information.

5.2 License to Us

You grant us a limited, non-exclusive, worldwide license to host, store, copy, transmit, and process your Customer Data only as reasonably necessary to provide, secure, maintain, troubleshoot, and support the Service for you, including through the AI Features described in Section 7 and the integrations you choose to connect under Section 8. This license ends when the Customer Data is deleted, subject to Section 13 and to the backup periods in our Privacy Policy.

This license does not let us use your Customer Data to develop, market, or improve products or services for anyone other than you.

5.3 Separation From Formed, and From Other Workspaces

Formed Skin LLC also operates Formed, a skincare business, and Pluto began as software built for Formed before it was offered to anyone else. That makes your software vendor a company that sells into your category. You should not have to infer where the boundary is, so it is stated here:

  • Your Customer Data is used only to provide, secure, maintain, troubleshoot, and support the Service for you.
  • Your formulas, recipes, supplier terms, cost data, manufacturing records, and other confidential business information will not be used for Formed, or for the development, sourcing, pricing, or marketing of any product Formed Skin LLC sells.
  • One Workspace's Customer Data is never disclosed to, used for, or used to populate another Workspace.
  • We may use aggregated or de-identified information to operate and secure the Service. Any such information must not contain, reveal, or permit the reconstruction of any identifiable formula, recipe, supplier term, cost, customer record, or trade secret.

5.4 The Ingredient Library

We separately maintain a reference ingredient library — saponification values, INCI names, fatty-acid profiles, typical usage ranges, published dermal maxima, and similar reference data — compiled from published regulatory, standards-body, and scientific sources, each row recording the source it came from. The library is our content, licensed to you for use within the Service. Adding a library ingredient to your Workspace copies those values onto your own material record; from that point your material, not the library, is what the Service calculates from. Section 9 explains the limits of that data's accuracy and your responsibility to verify it.

5.5 Feedback

If you send us suggestions, feature requests, or other feedback, we may use them to improve the Service without owing you anything for them. This does not give us any right to your Customer Data. Feature requests and ingredient suggestions are posted to a board every Workspace can see, so do not put confidential information in one.

6. Data About Your Own Customers

If you use the Service to store or process personal information about your own customers or contacts — for example, order records you enter, quotes you email, or contact and order records synced from a connected sales channel — you are the controller of that personal information and we act as your processor (or "service provider") to provide the Service. Our Data Processing Agreement applies to that processing automatically and forms part of these Terms. It lists the subprocessors we use. If you need a countersigned copy, ask at hello@madewithpluto.com.

You are responsible for having the right to give us that information, and for telling your own customers how you use it.

7. AI Features

The Service includes AI-assisted features: a formulation and business assistant, tools that read uploaded documents and images (certificates of analysis, invoices, handwritten or scanned formula sheets), automated briefings and summaries, and drafting help. They are built on third-party large language model providers.

The providers we use today are Anthropic (Claude) and OpenAI. AI Features are available to a Workspace whose plan includes them. They run on model access Formed Skin LLC contracts for, so you do not need to supply anything. A Workspace may instead supply its own API key for one or both providers and choose which to use. Features that read images and PDF pages run on Anthropic only.

When you use an AI Feature, relevant Customer Data is transmitted to the provider serving that request in order to generate a response. Depending on the feature, that may include formula names and percentages, ingredient and material records, supplier and cost data, order and purchase records, tasks, and the content of documents and images you have uploaded and chosen to attach. Nothing is sent to an AI provider unless someone in your Workspace uses an AI Feature.

We do not use your Customer Data to train AI models. Each provider processes what it receives under its own commercial or API terms and under our configuration with that provider. We name the providers in our Data Processing Agreement so you can read their terms yourself, and we will update that list if it changes.

AI Features are decision-support tools, not a substitute for your own professional judgment. Outputs may be inaccurate, incomplete, or unsuitable for your specific product — see Section 9, which applies to all formulation-related output, whether generated by an AI Feature or drawn from the ingredient library.

8. Third-Party Integrations

You may optionally connect third-party services. The integrations available today are Shopify, Google Calendar (and any calendar reachable by subscription address), Meta and Instagram, Klaviyo, and Judge.me. Other platforms shown in the application as planned are not built and connect to nothing.

You choose which integrations to enable and grant the permissions each one requires. The credentials you store for an integration are encrypted with AES-256-GCM before they are written to our database, using a key held in the application environment and never in the database itself. Your use of a connected service is governed by that provider's own terms and privacy policy, and we are not responsible for the acts, omissions, availability, or accuracy of third-party services.

The Service can also publish your production schedule as a calendar feed at a secret address. Anyone holding that address can read that feed; treat it as a password.

We describe how we protect Customer Data, and how we use cookies and browser storage, in our Privacy Policy.

9. Formulation, Regulatory, Safety, and Reporting Accuracy Disclaimer

9.1 Formulation and Safety

THE SERVICE IS A RECORDKEEPING AND DECISION-SUPPORT TOOL. IT IS NOT A SUBSTITUTE FOR PROFESSIONAL COSMETIC CHEMISTRY, REGULATORY, SAFETY, OR LEGAL ADVICE, AND IT DOES NOT CONSTITUTE A SAFETY ASSESSMENT, PRODUCT CERTIFICATION, OR REGULATORY CLEARANCE OF ANY KIND.

  • Ingredient reference data — including saponification values, fatty-acid profiles, iodine and INS values, typical usage ranges, published dermal maxima, and phototoxicity flags — is compiled from published sources believed reliable. It describes a typical material. It may be incomplete, outdated, mismatched to your specific raw-material grade or supplier lot, or simply wrong. You must independently verify any value — a saponification value above all — against your own supplier's certificate of analysis or another authoritative source before formulating or manufacturing with it.
  • AI-generated suggestions, warnings, transcriptions, and calculations are provided for convenience and may be incomplete or incorrect. They do not replace your own testing, stability and safety assessment, or applicable regulatory review.
  • Values the Service leaves blank mean nobody has established them, not that they are zero or that there is nothing to worry about.
  • You are solely responsible for determining whether your products comply with applicable law, including cosmetic labeling and safety requirements, and any additional requirements that apply to specific claims — for example, sunscreen/SPF claims, which in the United States classify a product as an over-the-counter drug subject to FDA monograph requirements. The Service does not provide regulatory clearance or drug-monograph compliance, and using it does not satisfy any such requirement.
  • You are solely responsible for product testing (including safety and stability testing), ingredient sourcing, and compliance with all laws applicable to the manufacture, labeling, and sale of your products in every jurisdiction where you do business.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR INJURY, PROPERTY DAMAGE, PRODUCT RECALL, REGULATORY ACTION, OR OTHER LOSS ARISING FROM YOUR RELIANCE ON DATA OR OUTPUT PRODUCED BY THE SERVICE, INCLUDING THE INGREDIENT LIBRARY AND AI FEATURES.

9.2 Reports, Analytics, and Other Generated Content

Reports, dashboards, cost and margin calculations, inventory valuations, and other analytics the Service generates are derived entirely from the data you and your integrations have entered or synced. We make no representation as to the completeness or accuracy of Customer Data, and a report is only as reliable as that underlying data and the calculation logic producing it at the time it is generated. You are responsible for independently verifying any figure before relying on it for accounting, tax, financing, or other consequential business decisions, and we recommend having financial reports reviewed by your own accountant or bookkeeper.

10. Acceptable Use

You will not, and will not let anyone else:

  • use the Service to break the law, infringe intellectual property rights, or violate anyone's privacy or other rights;
  • attempt to access another Workspace's data without authorization, or attempt to breach or get around any security or authentication measure;
  • upload viruses, malware, or other harmful code;
  • reverse engineer, decompile, or attempt to extract the source code of the Service, except where applicable law permits it despite this restriction;
  • use bots, scrapers, or other automated means to access the Service, other than the features and integrations the Service itself provides;
  • resell, sublicense, or share access to the Service with anyone outside your business, or share logins to get around a plan's limits;
  • copy the ingredient library, the Service's software, or its interface in order to build or market a competing product, or access the Service for that purpose. This does not restrict your own evaluation of the Service, your comparison of it against alternatives, your public description of your experience with it, or any activity applicable law protects despite a contract term;
  • interfere with or disrupt the Service, including through automated or excessive use of the AI Features, or through any attempt to evade a limit we apply to them;
  • use the Service in violation of U.S. export control or sanctions laws; or
  • upload content you do not have the right to upload, or special-category or sensitive personal data — such as health, government identification, or financial account data — about identifiable individuals, unless we have separately agreed in writing to support that data.

11. Intellectual Property

Formed Skin LLC and its licensors own all right, title, and interest in the Service, including its software, design, ingredient library compilation, and trademarks (including "Pluto"), other than Customer Data. While your access continues and you comply with these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes. We will not use your business's name or logo in our marketing without your permission.

12. Confidentiality

Each party may receive confidential information of the other. For you, this includes your formulas, costs, supplier relationships, and customer records; for us, this includes non-public information about the Service. Each party will use the other's confidential information only as needed to perform under these Terms, protect it with reasonable care, and not disclose it to third parties except as needed to provide the Service (including to the subprocessors listed in our Data Processing Agreement, who are bound by confidentiality obligations), as required by law, or with the disclosing party's consent.

13. Term, Suspension, Termination, and Your Data

These Terms remain in effect while you use the Service.

Ending a paid subscription. You can cancel at any time, as described in Section 4.5; it takes effect at the end of the paid billing period.

Deleting a Workspace or closing an account. A Workspace owner can delete a Workspace from its settings; the application shows what will be deleted and asks for the Workspace's name before it proceeds. Deleting cancels the Workspace's plan and schedules the Workspace, its records and its uploaded files for permanent deletion from our live systems 24 hours later; we email the owner when it is scheduled. A Workspace owner can also close their account from the Workspace's billing settings, confirmed by typing their email address: that cancels the plans of every Workspace they own and schedules those Workspaces, and their login, for permanent deletion 30 days later. Until then the owner can undo either from the same place, and can download everything in the Workspace. To close a login that owns no Workspace, email hello@madewithpluto.com.

Suspension. We may suspend access if: (a) a payment is overdue as described in Section 4.10; (b) you materially breach these Terms and do not fix the breach within a reasonable period after notice; (c) the law requires it; or (d) continued access would pose a security risk to the Service or other Workspaces. We will give notice where reasonably practicable, and suspension does not delete your Customer Data.

Termination by us. We may end your access if you materially breach these Terms and do not fix the breach within 30 days of notice, or immediately where the breach cannot be fixed or the law requires it. We may also stop offering the Service, or end your subscription for any other reason, on at least 30 days' notice, effective no earlier than the end of the billing period you have already paid for.

Exporting your data. You can export your Workspace's records as CSV files from within the application at any time while your access continues, and we will help with an export on request to hello@madewithpluto.com. When your subscription ends or your access is terminated, we keep your Customer Data available for export for 30 days. During that time you can sign in to export it, or ask us for a copy. After those 30 days we may delete it from our live systems. Deleted data then leaves our backups on the schedule described in the Data Retention section of our Privacy Policy.

What continues after termination. Sections 4 (for amounts already owed), 5, 9, 12, 13, 14, 15, 16, 18 and 19 continue to apply after these Terms end.

14. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted or error-free, or that any data, calculation, or AI output will be accurate or complete. Section 9 describes the specific limits that matter most.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

(a) Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages.

(b) Our total liability arising out of or related to these Terms or the Service will not exceed the fees you paid us in the twelve months before the event giving rise to the claim or, if you have paid no fees, one hundred dollars ($100).

These limitations do not apply to: (i) either party's indemnification obligations; (ii) your payment obligations; (iii) either party's breach of the confidentiality obligations in Section 12; or (iv) liability that cannot be limited under applicable law.

16. Indemnification

You will indemnify, defend, and hold Formed Skin LLC harmless from third-party claims, damages, and reasonable expenses (including attorneys' fees) arising from: (a) your Customer Data; (b) your use of the Service in violation of these Terms or applicable law; or (c) your products, including any claim relating to their formulation, safety, labeling, or regulatory status.

We will indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a third party's U.S. intellectual property rights, subject to customary exclusions — including modifications, combination with other products or data, and use of the ingredient library contrary to Section 9.

17. Changes to These Terms

We may update these Terms from time to time, and how we do it depends on what is changing.

  • Clarifications and operational changes that do not reduce your rights or increase your obligations — corrections, restructuring, updating the list of providers or integrations — take effect when published, and the Effective Date above is updated.
  • Material changes — changes that reduce your rights, increase your obligations, or materially change how we handle Customer Data — will be sent to you by email or shown in the application at least 30 days before they take effect. If you do not agree, you may cancel before the change takes effect.
  • Changes that require your agreement — any change applicable law requires you to consent to — do not apply to you unless you accept them. Price changes follow Section 4.8.

Continued use is not treated as acceptance of a change in the third category.

18. Governing Law and Disputes

Before filing a claim, the parties agree to first try to resolve any dispute informally: the complaining party will give the other written notice describing the dispute, and the parties will negotiate in good faith for at least 30 days from that notice. This step does not apply to claims for injunctive relief to prevent unauthorized access to or misuse of the Service or Customer Data.

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws principles. The state and federal courts located in Washington will have exclusive jurisdiction over any dispute arising out of these Terms.

19. General

  • Entire Agreement. These Terms, the Data Processing Agreement, the Privacy Policy, and the plan you subscribe to are the entire agreement between you and Formed Skin LLC regarding the Service, and replace prior agreements on the same subject.
  • Assignment. You may not assign these Terms without our consent, except to a successor in a merger, acquisition, or sale of substantially all assets. We may assign these Terms, and transfer the Service, to an affiliate or to a successor in connection with a merger, acquisition, reorganization, or sale of substantially all assets. If the contracting entity changes, we will tell you by email, and the new entity will take on our obligations under these Terms, including Section 5.3.
  • Severability. If any provision is found unenforceable, the rest remain in full force.
  • No Waiver. Not enforcing a provision is not a waiver of the right to do so later.
  • Force Majeure. Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control. This does not excuse payment of fees already owed.
  • Notices. We may send notice to the email address on your account or show it in the application. You may send notice to us at hello@madewithpluto.com.

20. Contact

Questions about these Terms may be sent to hello@madewithpluto.com, which is the address for all correspondence.

Formed Skin LLC is a Washington limited liability company whose registered office is 522 W Riverside Ave, Ste N, Spokane, WA 99201, United States. That address identifies the entity; it is not an operating or correspondence address, and mail sent there will be slower to reach us than email.